A clear channel for privacy requests.
Every request receives a protocol and a reply deadline. Do not send identity documents in this first contact.
Available rights
You may request confirmation and access, correction, anonymisation, blocking or deletion of unlawful data, portability when regulated, information about sharing, deletion of consent-based data where applicable, withdrawal of consent, objection to unlawful processing, and review of solely automated decisions.
Free service with a protocol
Requests are free. After submission, we display a protocol for follow-up. Use an email address you can access and provide only what is needed. Do not send an identity document in the first message.
Verification and representatives
To prevent improper access, we may confirm information already associated with the request or ask for further verification through a secure channel. A representative must show valid authority. Verification data is used only to authenticate and handle the request.
Response periods
Confirmation and simplified access are provided immediately where possible. A complete statement covering source, criteria, and purpose is provided within 15 days. Other rights follow applicable legal and regulatory periods. If an action cannot be taken, we provide the reasons.
Complaints
If you believe the request was not properly handled, reply to the service message or email contato@arvoris.com.br. You may also petition Brazil's National Data Protection Authority and, in consumer matters, contact consumer protection authorities.
