A clear channel for privacy requests.
Every request receives a reference number and response deadline. Do not send identity documents with your initial request.
Available rights
You may request confirmation of processing and access to your data, correction, anonymization, blocking or deletion of improperly processed data, portability when regulated, information about sharing, deletion of consent-based data where applicable, withdrawal of consent, objection to unlawful processing, and review of solely automated decisions.
Free service with a reference number
Requests are free. After submission, we display a reference number for follow-up. Use an email address you can access and provide only the information needed. Do not send an identity document in your first message.
Verification and representatives
To prevent improper access, we may confirm information already associated with the request or ask for further verification through a secure channel. A representative must show valid authority. Verification data is used only to authenticate and handle the request.
Response periods
Confirmation and simplified access are provided immediately where possible. A complete statement covering the source, criteria, and purpose is provided within 15 days. Other rights follow applicable legal and regulatory timeframes. If we cannot take the requested action, we explain why.
Complaints
If you believe the request was not properly handled, reply to the service message or email contato@arvoris.com.br. You may also petition Brazil's National Data Protection Authority and, in consumer matters, contact consumer protection authorities.
